One 100ml bottle provides 1–2 months of continuous daily use, depending on intensity and model. Compared to premium candles at $40 each lasting two evenings, the economics are clear.

Each of our eight Classic Collection fragrances is inspired by a destination — Paris, Monaco, Grasse, Amalfi, Aspen, Barcelona. Detailed scent profiles describe the mood, notes, and ideal room pairing. Your first unit ships with our Paris signature so you experience quality from day one.

AURESSEN requires pure, undiluted essential oils. Diluted or synthetic formulations compromise atomization quality. Our proprietary formulations are calibrated specifically for two-fluid atomization for the most consistent scent delivery.

Most formulations are suitable. We recommend pregnant individuals and pet owners avoid scents with orange or musk notes. All AURESSEN fragrances are alcohol-free and IFRA certified.

Three-year shelf life when stored properly. Once opened, use within 45 days for peak performance as essential oils oxidize with prolonged air exposure.

Orders under $350 ship for a flat $8. Orders of $350 or more receive complimentary standard shipping. Orders of $650 or more receive complimentary shipping plus a complimentary Rover — a $99 value.

Orders are processed within 1–2 business days. Delivery follows within 5–7 business days after shipment. From the moment you place your order, expect your unit within approximately one week.

Yes. VIP Shipping is included with every AURESSEN+ membership — free shipping on all orders, regardless of order total.

Currently, all orders ship via standard delivery — 5–7 business days after processing. Due to the nature of our products — precision-built hardware with integrated batteries and varying unit sizes — standard shipping ensures safe handling and compliance with carrier regulations. For time-sensitive needs, reach out to hello@auressen.com and we'll do what we can.

Every hardware unit ships with a complimentary Welcome Bottle of our Paris essential oil — pre-packed and ready to use. The bottle size matches your machine: 10ml with Rover and Pod, 100ml with Suite and Estate, and 200ml with Estate XL. If you're not sure which scent suits your space, we recommend starting with the Discovery Scent Kit — so you can explore the full collection before committing to a bottle.

Yes. You'll receive a confirmation email with tracking details once your order ships. If tracking hasn't updated within 3 business days, reach out to hello@auressen.com.

AURESSEN currently ships within the United States. For international inquiries, contact hello@auressen.com — we're expanding and want to hear from you.

Contact us at hello@auressen.com within 48 hours of delivery with photos of the packaging and product. Shipping and transit damage should be filed with the carrier, and our team will guide you through the process.

If your order hasn't entered processing, our team can update your address. Contact hello@auressen.com as soon as possible — once the label is generated, changes may not be possible.

Spend $650 or more on physical products in a single order. The Rover is added automatically. Subscription fees and digital credits do not count toward this threshold. If you later return items that drop the total below $650, the Rover must be returned unused — or its full retail value of $99 is deducted.

AURESSEN+ is our membership program — $13/month, billed automatically to your payment method on file. It unlocks Vault Pricing on essential oils, free shipping on every order, early access to limited editions, and accidental damage protection for your hardware.

AURESSEN+ members receive 20–30% off all essential oils through Vault Pricing. You can purchase up to 6 bottles per month at the discounted member rate. The membership pays for itself with a single bottle.

Yes. VIP Shipping is included — complimentary shipping on all orders, regardless of order total or product type. No minimum spend required. Vault Pricing applies exclusively to essential oils, but free shipping covers everything in your cart.

No. Vault Pricing applies exclusively to essential oils — 20–30% off every bottle. Hardware, accessories, and ancillary products such as the Discovery Scent Kit are not eligible for member discounts. However, VIP Shipping — free on every order — applies to everything in your cart.

AURESSEN+ members get priority access to limited edition releases and new product launches before they're available to the public. When a new fragrance or edition drops, you're first in line.

Yes. Active members can enroll in AURESSEN+ Protection within 30 days of their machine's delivery. Coverage includes drops, spills, cracked housing, and internal damage from impact — the things a standard warranty doesn't cover. A $39 processing fee applies per replacement claim.

Yes. Cancel through your account settings or by contacting us at hello@auressen.com. Cancellation takes effect at the end of your current billing cycle — no partial refunds for unused portions. Important: cancelling permanently voids any active AURESSEN+ Protection on your machines.

You'll enter a 14-day grace period. During this time, your membership status is maintained but all benefits are suspended — no Vault Pricing, no free shipping, and no ability to file protection claims. If payment isn't resolved by day 15, your membership is permanently cancelled and all protection coverage is voided.

No. AURESSEN+ is entirely optional. You can purchase and enjoy any machine and fragrance without a membership. The membership simply enhances the experience with savings, shipping perks, and hardware protection for those who want it.

At $13/month, the membership costs $156/year. If you purchase just one bottle per month at Vault Pricing, the 20–30% discount on essential oils alone more than covers the membership fee — plus free shipping on every order. The math favors members from month one.

Vault Pricing is your member rate on essential oils. Promotional offers and digital credits (such as the Discovery Scent Kit credit) are subject to their own terms and may not stack with other offers. One Discovery Scent Kit Digital Credit may be applied per transaction.

Defects in materials or workmanship, hardware malfunctions, and electrical or mechanical failures under normal use. If your unit isn't performing as engineered, we replace it — at no cost to you. The standard warranty does not cover accidental damage such as drops, spills, or impact. For extended protection against those situations, AURESSEN+ membership includes accidental damage coverage — designed for the moments the standard warranty wasn't built for.

Accidental damage (drops, spills, impacts), cosmetic wear that doesn't affect performance, misuse, and unauthorized modifications. Accidental damage is only covered through AURESSEN+ Protection — without an active AURESSEN+ membership, these incidents are not eligible for replacement.

Email hello@auressen.com with your proof of purchase, a description of the issue, and photo or video evidence. We'll assess and replace the unit at our discretion — no charge.

The warranty covers manufacturer defects during the first year. AURESSEN+ Protection covers accidental damage — drops, spills, cracked housing, internal damage from impact. These are the moments the standard warranty does not cover. AURESSEN+ allows one full device replacement per device per year for accidental damage, subject to a $39 processing fee.

Two requirements: be an active AURESSEN+ member ($13/month) and enroll within 30 days of your machine's delivery. There's a 48-hour activation period after enrollment before coverage begins.

A $39 processing and shipping fee per claim for accidental damage. Your replacement ships after we receive the damaged unit — we provide a prepaid return label. AURESSEN+ covers one full device replacement per device per year for accidental damage. For warranty-related part failures or recurring hardware issues, we'll send replacement parts as many times as needed to resolve the problem — that's the standard we hold ourselves to.

No. As an active AURESSEN+ member, every additional machine purchased is automatically covered from day one at no extra monthly fee. Each unit has its own claim cycle.

Yes. Register the unit under your own account within 30 days of delivery, then enroll in AURESSEN+ membership within the same 30-day window. Once enrolled, your device is fully covered under the same terms as any AURESSEN+ member.

Three things — permanently and irreversibly: cancelling your AURESSEN+ membership, non-payment after the 14-day grace period, or filing a chargeback on any AURESSEN purchase. Once voided, protection cannot be reinstated on that machine.

No. Scratches, scuffs, and dents that don't affect function are considered normal wear. AURESSEN+ Protection covers structural and performance-impacting damage — drops, spills, cracked housing, and internal component damage from impact. One full device replacement per device per year.

No subscriptions. No contracts. No hidden commitments. You purchase the unit outright and order fragrances when you choose. We'd rather earn your loyalty through excellence than lock you in through fine print.

Those are plastic, water-based devices that leave residue, grow mold, and typically fail within months. AURESSEN is machined aluminum, residue-free cold-air atomization, and battery life measured in days — not hours. The comparison is category, not price.

One-year comprehensive warranty covering all performance issues. Replacement units are expedited immediately. 0.4% factory variance rate across 10,000-unit testing — among the industry's highest reliability standards.

30-day exchange guarantee. Due to the precision engineering of each unit, we offer exchanges rather than refunds — ensuring every AURESSEN owner has a unit performing to our standards.

Monthly. Fill the chamber with medical-grade alcohol, run for one hour, empty. Less than five minutes of active time. No filters, no water tanks, no scrubbing.

16 hours for THE ROVER and THE POD. 7 days for THE SUITE. 14 days for the ESTATE series. Charging takes 5–10 hours depending on model.

Replace the fragrance every 45 days if the unit is inactive. Essential oils oxidize with prolonged air exposure, which can affect both scent quality and atomization performance.

Yes. AURESSEN performs optimally in climate-controlled environments. The airflow from HVAC systems actually aids in distributing fragrance more evenly throughout the space.