FAQ

FREQUENTLY ASKED QUESTIONS

What makes AURESSEN different from traditional diffusers?

AURESSEN diffusers are designed as scent objects, not appliances.
Each piece combines architectural design with cold diffusion technology to deliver refined scent without heat, water, or noise.

Do AURESSEN diffusers use water or heat?

No.
All AURESSEN diffusers use cold diffusion technology, preserving the integrity of premium fragrance oils while providing consistent, controlled scent.

Are the diffusers silent?

Yes.
AURESSEN diffusers operate quietly, designed to blend seamlessly into living and working environments without disruption.

What size space are the diffusers suitable for?

  • ÉCLAT: Personal and small to medium rooms

  • VÉRA: Medium to large living spaces

  • ALTIER: Large, open-plan spaces, lobbies, and commercial environments

Each model is engineered for its intended scale.

What fragrances can I use with AURESSEN?

AURESSEN diffusers are compatible with high-quality fragrance oils formulated for cold diffusion.
We recommend using AURESSEN fragrance refills for optimal performance and longevity.

How often do I need to refill the fragrance?

Refill frequency depends on usage, space size, and diffusion intensity.
On average, a refill lasts several weeks under standard daily use.

Is installation required?

No installation is required.
Simply place the diffuser, connect the power cable, and insert the fragrance vial.

Are AURESSEN products safe for homes with pets or children?

When used as directed, AURESSEN diffusers are designed for everyday living spaces.
We recommend placing diffusers out of reach of children and pets and following all usage guidelines.

What materials are used in AURESSEN diffusers?

Each diffuser is crafted from precision-engineered aluminum with a satin finish and laser-engraved branding for durability and longevity.

Where are AURESSEN products designed?

AURESSEN products are designed in the USA with a focus on modern interiors, architectural balance, and long-term use.

What is your warranty policy?

All AURESSEN diffusers include a limited warranty covering manufacturing defects.
Details are available on our Warranty page.

Do you offer returns or exchanges?

Yes.
We accept returns within the stated return window, provided the product is unused and in its original packaging.
Please visit our Shipping & Returns page for full details.

How can I contact AURESSEN?

You may reach us through our Contact page or by email.
Our support team is available to assist you with product and order inquiries.